Return policy

To return goods purchased from the aprangu.lt online store, you need to know the following:

  1. A quality and unused product may be returned within 14 business days from the date of delivery. Cosmetics are products which, if they are of suitable quality, cannot be returned. However, if the product was unsuitable for you for any reason, please write to us. You must inform us about the return by email at gamyba@aprangu.lt, indicating the order number, reason for return, and the list of goods to be returned.
  2. If the reason for returning the product is a manufacturing defect, we undertake, at our own expense, to replace the defective product with an identical product of suitable quality within 18 months from the date of purchase.
  3. If you received a product different from the one you ordered, we undertake, at our own expense, to replace it with the product you ordered within 14 business days from the date of delivery.
  4. Products of unsuitable quality are exchanged or returned in accordance with the “Rules for the Return and Exchange of Goods”, approved by Order No. 217 of the Minister of Economy of 29 June 2001.
  5. Products of suitable quality are returned in accordance with the procedure established by the “Rules for the Sale of Goods and Provision of Services When Contracts Are Concluded by Means of Communication”, approved by Order No. 258 of the Minister of Economy of the Republic of Lithuania of 17 August 2001. In this case, the cost of returning the goods is paid by the Buyer.

5.1. When returning goods, the following conditions must be observed:

5.2. The returned product must be in its original, neat packaging.

5.3. The product must not be damaged or used by the Buyer.

5.4. The product must not have lost its merchantable appearance; labels must be intact, protective films must not be removed, etc. This clause does not apply when returning a defective product.

5.5. The returned product must be in the same complete set as received by the Buyer.

  1. A deduction from the amount paid shall apply to the Buyer who returns the goods or fails to collect them from the carrier. The amount of the deduction shall be equal to the amount incurred by the Seller for delivery to the Buyer according to the carrier’s rates.